Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your access to and use of LaunchForge AI("Service"), operated by LaunchForge AI ("we", "us", "our"). By creating an account, signing in, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

If you are accepting on behalf of an organization, you represent that you have the authority to bind that organization, and "you" refers to that organization throughout these Terms.

2. The Service

LaunchForge AI is a software-as-a-service product that helps you turn a product idea into a go-to-market plan and execute against it. You answer an intake wizard; we generate milestones, tasks, and assets with the help of a third-party large language model; and you track progress as you ship. Specific features may change at our discretion as the product evolves. We make no promise about specific business, marketing, or revenue results.

We may release features as beta, preview, or experimental. Those features are provided "as is", may have lower availability, and may be discontinued or substantially changed without notice.

3. Accounts and eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials, for enabling multi-factor authentication where available, and for all activity that occurs under your account. Notify us immediately at support@launchforge.co if you suspect unauthorized access.

We may refuse, suspend, or terminate accounts that violate these Terms or that we reasonably believe pose a risk to other users, our subprocessors, or the integrity of the Service.

4. Your content and license to us

You retain all ownership rights in the content you submit to the Service, including intake answers, generated plans, milestones, tasks, assets, and notes (collectively, "Your Content"). You grant us a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, process, and reproduce Your Content solely as necessary to provide and improve the Service, to comply with law, and to enforce these Terms.

We do not use Your Content to train third-party AI models. Our AI subprocessor (OpenAI) is contractually excluded from training on API content. We may use de-identified, aggregated signals (for example, "X% of Pro users completed the wizard") to improve the Service. You can opt out of cross-user pattern contribution in Settings.

You are responsible for ensuring you have the right to submit Your Content. You represent that Your Content does not infringe any third party's intellectual property, privacy, or other rights, and does not violate any law.

5. AI-generated output

The Service produces AI-generated output (plans, milestones, tasks, asset descriptions, recommendations, and similar). This output is assistive and may be inaccurate, incomplete, or inconsistent with your facts or your industry. You are responsible for reviewing and verifying all output before relying on it, including for marketing, employment, financial, regulatory, or legal purposes.

We do not provide legal, tax, financial, medical, or other professional advice. AI output is not a substitute for advice from a qualified professional in any field. We are not liable for any decision you make based on AI output.

6. Acceptable use

You agree not to, and not to permit any third party to:

• Use the Service to violate any law or to infringe any third party's rights.
• Submit content that is unlawful, defamatory, harassing, fraudulent, malicious, or that contains malware.
• Attempt to gain unauthorized access to the Service, other accounts, our subprocessors, or the underlying infrastructure.
• Reverse engineer, decompile, or otherwise attempt to derive the source code of the Service, except to the extent expressly permitted by applicable law.
• Scrape, crawl, or otherwise extract data from the Service in bulk, including for training AI models or building a competing service.
• Resell, sublicense, or otherwise commercially exploit the Service except as permitted by your subscription tier.
• Submit prompts intended to extract, modify, or override our system prompts or prompt-injection guards.
• Use the Service to spam, send unsolicited communications, or otherwise harm third parties.
• Circumvent rate limits, usage caps, or other technical or contractual restrictions of the Service.

We may investigate suspected violations and may suspend or terminate accounts that we reasonably believe have violated this section. We may report unlawful activity to authorities.

7. Fees and billing

Paid plans are billed in advance, on a recurring basis (monthly or annually as selected at checkout), through our payment processor Stripe, Inc. By subscribing, you authorize us to charge the payment method on file for the recurring subscription fee, taxes, and any applicable usage charges, until you cancel.

Renewals. Subscriptions automatically renew at the end of each billing period for an additional period of the same length, at the then-current rate, unless you cancel before the renewal date. You can cancel from Settings or through the Stripe Customer Portal we provide there.

Refunds. Within fourteen (14) days of your initial paid subscription, you may request a full refund by emailing support@launchforge.co. After the fourteen-day window, fees are non-refundable except where required by law. Cancellations take effect at the end of the current billing period; we do not pro-rate refunds for partial periods.

Failed payments. If a renewal payment fails, Stripe will retry automatically. We may downgrade or suspend access if payment is not resolved within fourteen (14) days of the failed charge.

Price changes.We may change subscription fees with at least thirty (30) days' advance notice by email. New prices take effect at the next renewal after the notice period; if you do not agree, you may cancel before then to avoid the new rate.

Taxes. Fees are exclusive of applicable taxes (VAT, GST, sales tax). Where required by law, we will collect and remit those taxes through Stripe based on the address on file with your payment method.

8. Confidentiality and security

We implement industry-standard administrative, technical, and physical safeguards to protect Your Content, including encryption in transit, encryption at rest at the storage layer, row-level security on every database table, and multi-factor authentication available on every account. The specifics are described in our Privacy Policy and at Subprocessors.

We will notify affected users of material security incidents without undue delay after we confirm the incident, and in any case within the time required by applicable law. No system is perfectly secure; you acknowledge that any data transmission or storage carries some inherent risk.

9. Intellectual property

The Service, including all software, design, brand marks, documentation, and trade dress, is owned by LaunchForge AI or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business or personal use, subject to these Terms. All rights not expressly granted are reserved.

If you provide us with feedback or suggestions about the Service, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use that feedback without restriction.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT AI-GENERATED OUTPUT WILL BE ACCURATE OR SUITABLE FOR YOUR PURPOSES.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the exclusions above apply only to the maximum extent permitted by law.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE), AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITATIONS APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

The limitations in this section do not apply to liabilities that cannot be excluded or limited under applicable law (for example, fraud, willful misconduct, or non-waivable consumer rights).

12. Indemnification

You will indemnify, defend, and hold harmless LaunchForge AI and its officers, directors, employees, and agents from and against any third-party claim, loss, liability, damage, or expense (including reasonable attorneys' fees) arising out of or related to (a) Your Content, (b) your use of the Service in violation of these Terms or applicable law, or (c) your violation of any third-party right (including intellectual property, privacy, or contractual rights).

We will give you prompt written notice of any claim subject to this section, reasonable cooperation in the defense, and sole control of the defense and settlement (provided that no settlement requires you to admit liability or pay money without your prior consent, not unreasonably withheld).

13. Term and termination

These Terms remain in effect while you have an account or use the Service. You may terminate at any time by cancelling your subscription and deleting your account from Settings. We may suspend or terminate your account immediately for material breach of these Terms, for misuse of the Service that we reasonably believe poses a risk to others, or as required by law. We may discontinue the Service in whole or in part with reasonable advance notice (at least thirty (30) days for paid plans, except where shorter notice is required by law or for security reasons).

On termination, your right to use the Service ends. Your data is handled per the retention rules in our Privacy Policy (including the 30-day grace window for self-serve deletion). The following sections survive termination: 4 (license to us), 9 (intellectual property), 10 (disclaimers), 11 (liability), 12 (indemnification), 14 (changes), 15 (disputes), and 16 (general).

14. Changes to these Terms

We may update these Terms from time to time. For non-material changes (clarifications, corrections, formatting), we will post the updated Terms here with a new "Last updated" date. For material changes (changes to fees, liability, arbitration, acceptable use, or your rights), we will notify you by email at least thirty (30) days before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms; if you do not agree, you must stop using the Service before the change takes effect.

15. Governing law and disputes

These Terms are governed by the laws of the State of Utah, USA, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution first. Before filing any formal claim, you agree to contact us at support@launchforge.co and attempt to resolve the dispute in good faith for at least thirty (30) days.

Jurisdiction. Any dispute that is not resolved informally and that is not subject to arbitration will be brought exclusively in the state or federal courts located in Salt Lake County, Utah, USA. Each party consents to personal jurisdiction and venue in those courts and waives any objection to inconvenient forum.

Small-claims carve-out.Either party may bring a claim in small-claims court if it qualifies under that court's rules.

Class-action waiver. To the extent permitted by law, each party waives the right to bring or participate in a class action, consolidated action, or representative action against the other arising out of these Terms or the Service.

16. General

• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets, with notice to you.
• Notices. We may send notices to the email address associated with your account. You may send notices to us at support@launchforge.co.
• Entire agreement. These Terms, together with our Privacy Policy and any order forms or addenda, constitute the entire agreement between you and us about the Service and supersede any prior agreement on the same subject.
• Severability. If any provision of these Terms is held unenforceable, the remaining provisions stay in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
• No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
• Force majeure. Neither party is liable for delays or failures caused by events beyond reasonable control (acts of God, war, terrorism, natural disasters, power or internet outages, government actions, labor disputes), provided the affected party uses commercially reasonable efforts to resume performance.
• Export controls. You agree not to use or transfer the Service in violation of U.S. export-control laws or any other applicable export-control laws.
• U.S. government users. The Service is "commercial computer software" under the Federal Acquisition Regulation. If you are a U.S. government end user, your use is subject only to the rights granted in these Terms.

17. Contact

Questions about these Terms: support@launchforge.co.